Frequently Asked Questions
Everything you need to know about your next journey with Tosca Travelgoods.
What is the standard shipping timeframe for orders?
We offer standard shipping across the country, typically arriving within 3-7 business days. Express shipping options are available at checkout for those needing their luggage sooner.
Does Tosca Travelgoods offer a warranty on its products?
Yes, all our suitcases and travel accessories come with a manufacturer's warranty ranging from 1 to 10 years, depending on the specific collection and materials used.
What is your return policy if I change my mind?
We accept returns within 30 days of purchase, provided the items are unused, in their original packaging, and with all tags attached.
How do I set the combination lock on my new suitcase?
Each suitcase comes with a detailed instruction card inside the lining. Generally, you hold the reset button, set your desired code, and release to lock in your new combination.
Are your carry-on bags compliant with international airline regulations?
Most of our cabin bags are designed to meet standard international sizing; however, we recommend checking with your specific airline as dimensions can vary between carriers.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Afterpay for flexible budgeting.